Skip to main content
All CollectionsFrequently asked questions
The record button won't work
The record button won't work
Support Team avatar
Written by Support Team
Updated over 9 months ago

I can't start a recording

If the 'Record' button is unresponsive and does not start recording, check the following and make sure:

  • You're accessing StoryTagger's desktop recording app through Google Chrome or Microsoft Edge. These are currently the only web browsers StoryTagger fully supports.

  • You've selected a camera from the drop down camera selection box to the bottom right of the screen.

  • You've selected a microphone from the drop down microphone selection box to the bottom right of the screen.

If none of these options solve your issue, please contact us on [email protected]

Did this answer your question?